FAQ

Reservations

You can reserve any equipment from us in three easy steps:

Step 1: Visit our website and look for the equipment you need.
Step 2: Contact us via Email/Phone/SMS/Whatsapp to reserve.
Step 3: Collect the equipment at our premise, or have them delivered to your doorstep.

Note: Enquiry of equipment availability and request for quotation does not constitute a reservation of equipment. We require your details before we can put your reservation into our booking system. Once reserved, we will confirm your booking by phone, SMS or Email.

When Does My Rental Period Begin And End?

We generally allow collection of equipment one day before your event, and return of equipment one day after your event.

For example, if you have an event on Saturday and Sunday, you can collect on Friday between 19:00 – 23:00, and return on Monday between 19:00 – 23:00. Of course if you want to return the equipment earlier, say on Sunday evening, that’s perfectly fine with us! The rental charge will be for 2 days in either case.

If you are around the area and like to have an earlier collection, do give us a call to check if the items are ready. If they are, we will be more than happy to release the items to you at no extra charge. Just our way of making rentals more convenient for you.

Please note: Typical Weekday and Weekend collection is 19:00 – 23:00.

Can I Extend My Rental?

As long as we have stock available, and the equipment you are holding is not expected to go out to another client, we are more than happy to extend your rental. Do let us know one day in advance of your return date if you like to extend, so that we can make the necessary arrangements. The earlier you inform us, the better we can find alternatives for the next client and the more likely your equipment can be extended.

Extension charge is based on your entire rental period. For example if you have originally rented for 3 days and would like to extend for 2 more days, the extension charge will be a 5-day charge minus a 3-day charge. The extension charge is payable when you return the equipment.

If at any time an extension is turned down and you do not contact us or return your equipment to us before the due date, we will have to turn your account over to debt collectors. There will be a collection fee imposed which comprise the retail cost of the equipment plus collection’s and attorney’s fees and opportunity cost at non discounted rates. All fees are chargeable even if you return the equipment to us at a later date, as we cannot reverse the process.

Cancellations

Notice of cancellation must be made in writing to RentaTent Singapore. An administrative fee will be charged for any cancellations made by the customer. The following scale of charges will apply then a cancellation is notified.

No. of Days Prior to Event Date Cancellation Fee & Refunds
30 Days & Above Full Refund
15 – 29 Days 75% Refund
8 – 14 Days 50% Refund
4 – 7 Days 25% Refund
3 Days & Below No Refund